Refund Policy

At Cuprice, we aim to deliver clear value through our pricing platform. All purchases of paid subscriptions or services are generally final once the billing period has begun. We encourage customers to fully evaluate the product during any free trial or demo before committing to a paid plan.

You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellation takes effect at the end of your current billing period, and you will continue to have access until that date.

We do not provide prorated refunds for partial subscription periods or unused features unless required by applicable law.

Refunds may be considered on a case-by-case basis in the following situations:

• You were charged in error or due to a billing mistake
• You experienced a significant service outage caused by our platform
• You requested a refund within 7 days of your first paid subscription purchase

Refund requests outside of these circumstances are reviewed at our sole discretion.

The following are not eligible for refunds:

• Fees for setup, onboarding, or professional services that have already been delivered
• Partially used or consumed credits, add-ons, or one-time purchases
• Charges resulting from your failure to cancel before a renewal date
• Charges made through a third-party marketplace or reseller

To request a refund, please contact us at support@cuprice.io with your account details, the date of the charge, and a brief explanation. We aim to respond to all refund requests within 5 business days.

If you believe a charge is incorrect, please contact us first before initiating a chargeback. We are committed to resolving billing issues quickly and fairly. Unnecessary chargebacks may result in account suspension.

We may update this Refund Policy from time to time. Material changes will be posted on this page with an updated effective date. Your continued use of paid services after any changes constitutes acceptance of the updated policy.

If you have any questions about this Refund Policy, please contact us at support@cuprice.io.